Solution Architect / Technical Sales Engineer (US Market) Remote (USA), Full-Time
My client is seeking a highly technical, customer-focused Solution Architect who can navigate both pre-sales and post-sales activities. You will be the bridge between our US clients and product and R&D teams, ensuring seamless implementation, resolution of technical challenges, and growth of customer relationships.
As our first US-based Solution Architect, you will:
- Support technical discovery and solution design in pre-sales engagements.
- Lead technical presentations and product demonstrations.
- Run Proof of Concepts (PoCs) and customer pilots to demonstrate our platform’s value.
- Troubleshoot and resolve technical issues both remotely and onsite.
- Collaborate with product and R&D to communicate customer feedback and feature requests.
- Ensure successful post-sales support, including expansions and upsell opportunities.
- Act as the trusted technical advisor for enterprise-level clients in OT environments.
What You’ll Do
• Conduct technical discovery calls to understand customer needs and map them to our solution.
• Deliver engaging technical demos and presentations to prospects and customers.
• Lead Proof of Concept (PoC) projects and assist with deployments.
• Troubleshoot and resolve technical challenges—both remotely and onsite.
• Provide feedback to Product and R&D on feature enhancements and client needs.
• Work closely with the US sales team to expand and upsell existing accounts.
• Establish strong relationships with CISOs, OT security leaders, and plant managers.
• Assist in RFP/RFI responses and solution architecture design.
What We’re Looking For
• Proven experience in a Solution Architect, Sales Engineer, or Technical Consultant role in cybersecurity, OT/ICS, or IT infrastructure.
• Deep understanding of OT environments, ICS protocols, and industrial cybersecurity.
• Proven ability to translate technical concepts into business value for non-technical stakeholders.
• Experience with backup, recovery, monitoring, or other resilience technologies.
• Strong troubleshooting skills with hands-on experience in resolving technical issues.
• Willingness to travel as needed for client visits and onsite troubleshooting.
• Excellent communication and customer-facing skills.
• Ability to self-manage and collaborate effectively in a startup environment.
• Ambition to grow with the team as we expand the US market.